Lithium was founded in 2001 as a spin-out from GX Media, which created technologies for professional rankings and tournaments and now hosts a number of popular gaming sites. The company's founders include brothers Lyle Fong and Dennis Fong, who together also founded GX Media, as well as Kirk Yokomizo, John Joh, Nader Alizadeh, Michel Thouati, Michael Yang, and Matt Ayres. The company sells largely to enterprise customers, including HP, Best Buy, Research In Motion, Sony, Comcast, Symantec, and AT&T.
The Lithium Social Customer Experience Management Platform combines online customer community applications such as forums, blogs, innovation management, product reviews, and tribal knowledge bases with the broader social Web and traditional CRM business processes, resulting in a wide range of online customer interaction methods. Lithium's SaaS-based platform delivers products on-demand in a hosted environment rather than as traditional, packaged software. Stemming from its gaming roots, the platform incorporates elaborate rating systems for contributors, with ranks, badges, and “kudos counts.”
Lithium is a full-stack web framework, for producing web applications. It is written in PHP, supporting PHP 5.3 and onwards and is based on the model–view–controller development architecture. It is described as adhering to no-nonsense philosophies.
In October 2009, CakePHP project manager Garrett Woodworth and developer Nate Abele resigned from the project to focus on Lithium, a framework code base originally being developed at the CakePHP project as "Cake3".
In 2012 the project gained official sponsorship from Engine Yard.
The Radify also invests heavily in the framework as its primary foundation for development.
Service provision is often an economic activity where the buyer does not generally, except by exclusive contract, obtain exclusive ownership of the thing purchased. The benefits of such a service, if priced, are held to be self-evident in the buyer's willingness to pay for it. Public services are those, that society (nation state, fiscal union, regional) as a whole pays for, through taxes and other means.
By composing and orchestrating the appropriate level of resources, skill, ingenuity, and experience for effecting specific benefits for service consumers, service providers participate in an economy without the restrictions of carrying inventory (stock) or the need to concern themselves with bulky raw materials. On the other hand, their investment in expertise does require consistent service marketing and upgrading in the face of competition.
Business services are a recognisable subset of Economic services, and share their characteristics. The essential difference is that Business are concerned about the building of Service Systems in order to deliver value to their customers and to act in the roles of Service Provider and Service Consumer.
The generic clear-cut, complete, concise and consistent definition of the service term reads as follows:
A service is a set of one time consumable and perishable benefits
delivered from the accountable service provider, mostly in close coaction with his internal and external service suppliers,
effectuated by distinct functions of technical systems and by distinct activities of individuals, respectively,
commissioned according to the needs of his service consumers by the service customer from the accountable service provider,
rendered individually to an authorized service consumer at his/her dedicated trigger,
and, finally, consumed and utilized by the triggering service consumer for executing his/her upcoming business activity or private activity.